Shipping policy

Delivery

The Customer shall be informed of any delivery fees before payment. The site has no geographic limitation regarding deliveries, orders may be despatched to any location in the world.

Delivery dates are effective from the latest of the following dates onwards:

- date when the order was formally recorded,

- date when the payment was effectively processed,

The delivery date and, if applicable, the execution of associated services, are specified upon validation of the order. As an indication, delivery dates are, on average, 3 to 5 working days for products sent to mainland France, from 2 to 8 weeks for products sent abroad. It is expressly accepted that these deadlines are merely indicative and that their non-respect may in no way involve the responsibility of Hybrid’s Crib.

Should a product be delivered outside of the European Union, the customer declares that they are the importer of the product and accepts that in such a case, it is the vendor’s responsibility to communicate precise information as to the total cost of fees associated with potential border tariffs as well as import taxes applicable in the State where product delivery is required.

Hybrid’s Crib pledges to do its best to keep to the delivery dates supplied once an order has been confirmed. However, a possible delay shall lead neither to an order being cancelled, nor to penalties. A delivery delay may in no way lead to order cancellation.

The Customer may refuse a consignment upon delivery if they state an anomaly concerning this delivery (mishap, product which does not match information on delivery form, damaged packaging, broken products, etc.). Any anomaly must imperatively be indicated by the customer on the delivery form, handwritten and accompanied by the customer’s signature. To exert their right of refusal, the customer will have to open the defective consignment(s) in the presence of the courier and hand them back the faulty goods. If they do not conform to these guidelines, the client shall not be able to exert their right of refusal and Hybrid’s Crib has no obligation to accept a subsequent assertion of the customer’s right of refusal.

Should the customer refuse a consignment by mistake, they may ask for it to be sent beck, having paid the postal fees relative to this new delivery in advance. Postal fees will have to be paid, even for orders whose delivery fees were free when the initial order was placed.